Returns, Refunds & Exchanges

All items are thoroughly inspected and personally wrapped to ensure you receive a quality product.

We hope you love your Big Dot Kids tee or sweater, but if you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it for an exchange or refund. The item must be returned in its original condition of unworn, unwashed and unsoiled. We will inspect the item before we issue a refund or exchange. Upon agreement, all refunds will be sent a confirmation email with address details to return goods.

Shipping costs are non-refundable. We cannot refund shipping fees on delivery and return of goods - the purchaser is responsible for all postage costs.

Please email bigdotkids@gmail.com before sending your item back.